At Klarket, we pride ourselves on delivering work that our clients truly love. We’re confident in the value we bring — that’s why we stand by our 100% satisfaction mindset.

That said, we understand that sometimes things shift or circumstances change. In those rare cases, we’re always open to finding a fair and thoughtful solution — together.

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1. Our Commitment

We don’t believe in cookie-cutter service. Every project is treated with care, creativity, and strategic thought. If something doesn’t feel right, just let us know — we’ll work with you to make it right before jumping to cancellation.

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2. Service-Specific Guidelines

Media Buying

• If canceled before campaign launch, planning and strategy hours will be billed.

• After launch, media buying fees are non-refundable. Unused ad budget may be transferable depending on the platform.

Strategic Elaboration

• If canceled:

  • Before work begins – Full refund.

  • Midway (after research/partial delivery) – 50% billed.

  • After final delivery – No refund applicable.

Website Development

• If canceled:

  • Before design starts – Full refund.

  • After mockups – 30% billed.

  • After development – 60% billed.

  • After delivery or live launch – No refund.

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3. A Collaborative Approach

We rarely encounter dissatisfaction, but if you’re not 100% happy with the direction of a project, talk to us. We’re flexible, and we believe in finding a solution that works for both sides — whether it’s adjustments, partial delivery, or scheduling a pause.

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4. Refunds (if applicable)

If a refund is part of the agreed solution, it will be processed within 10 business days of confirmation.

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5. How to Reach Us

To request a cancellation, or to talk about how we can make things right: contact@klarket.online; +1 (239) 423 8274